How to Buy Bullion

Purchasing bullion is easy with Ainslie.  In fact, it’s as simple as choosing to either buy bullion online (*discounted pricing) through our web store, by phone, or visit and purchase at our showroom.  You then either pick up your bullion or have it delivered to your home or Reserve Vault.  Simple!  Here are the basic items you will require to complete your purchase:

  • Basic contact information
  • Your valid Drivers License, Photo ID or Passport (if buying in store or picking up your order)
  • Ainslie Bullion ID Form (link) - for all web and phone orders, unless under $5000 and being delivered to you

You can purchase bullion online, over the phone or in our web shop. Let’s walk through each purchase option.

  • Web shop, by phone, or in store? This is a personal choice depending on your attitude to online purchasing and location proximity to our showroom.
  • Web shop - Our web shop is quick and convenient, has photos of each product and offers a discounted price (only for online purchases). 
    Our web shop is open 6am – 10pm, 7 days a week. Click here to see our products and purchase bullion.
  • By Phone – You can simply call us on
    • Australia Toll Free - 1800 819 474
    • Overseas - +61 7 3221 0500
    and order your bullion at the price at that time over the phone.  You can phone between 9am – 4pm, business days.
  • In Store – Our store and showroom are located in the Brisbane CBD (12 Creek St, Level 6) and offer you the opportunity to talk to our friendly and informed sales staff, see our full range on product in person, and take immediate delivery.  We are open 9am – 4pm Monday to Friday and provide $10 parking for an hour under our building.

1. Buying from the Web Shop

Choose: Our web shop offers you the opportunity to browse through all of our product online, in the comfort of your home (or on your compatible mobile phone).  Our bullion products have been photographed and are visible in our web shop.  Whilst you are browsing and selecting your bullion, the price is not locked in until you are comfortable and then approve with what is in your shopping cart.

Buy: Once you have chosen your bullion products you can choose to lock in your price and proceed to payment.  We lock in your price as precious metals pricing changes every 2 minutes with the internationally traded Spot price.  Once you are ready to proceed to payment, you then have 10 minutes to enter your personal and payment details to secure your bullion purchase.

Pay: Payment is easily completed by firstly making a 10% deposit of your total purchase by credit card.  We do not apply the normal surcharge to this deposit.  You will subsequently receive a remainder invoice via email (please check your junk mail as well) - giving you a number of options to complete your  90% remainder payment. Full payment must be made on the same day you receive the invoice.

Options for payment include -

  • Bank transfer / deposit
  • BPay
  • Credit/Debit Card (surcharge applies - see FAQ)
  • Cash (paid in store)

At this stage you will be asked to send us a certified copy of your Photo ID for verification. This request and form will be sent to you via email and we ask that you check your junk mail if not received straight after purchase. Photo ID verification is required for all purchases (except if the purchase is less than $5000 and delivered to you) and for your convenience we suggest keeping these documents saved for future reference and purchases.  Alternatively you can download the ID form here and email of fax it in.  Note - if you are picking up your goods just bring your ID then (no need to post).

Delivery: Once you’ve provided Photo ID (for deliveries only) and paid for your bullion purchase it will be available for pickup or delivery.  Here again you choose depending on your personal preference:

  • Pick up (you can simply bring your Photo ID in uncertified) - note payments normally clear overnight so you can't pick up same day.
  • Delivered to you (delivery fee applies)
  • Delivered to Reserve Vault, our preferred provider of secure storage (no charge for delivery)

2. Buying by Phone

Choose:  You simply ask the salesperson for the current price of the product you wish to buy.  If you are not familiar with the product choices and don’t have access to our website, our friendly sales person will be able to talk you through the gold and silver bullion available for purchase

Buying bullion by phone : Once you have chosen your bullion product you can choose to lock in your price and make payment.  We do this as the price of precious metals changes every 2 minutes with the internationally traded Spot price.  We will agree that price on the phone in essentially a ‘hand shake’ agreement. You will immediately be issued an invoice by email or fax and have only 24 hours to make payment to secure your bullion purchase.

Personal Details:  In order to process your purchase we will need some basic contact details for you so we can send you the invoice for payment. At this stage you will be asked to send us a certified copy of your Photo ID for verification. This request and form will be sent to you via email and we ask that you check your junk mail if you have not received straight after your bullion purchase.  Alternatively you can download the ID form here and email of fax it in - note this is not needed if your purchase is less than $5000 and delivered to you.

Pay: You have a number of options to complete your payment:

  • Bank transfer / deposit
  • BPay
  • Credit/Debit Card (surcharge applies - see FAQ)
  • Cash (paid in store)
  • Full payment must be made on the same day you receive the invoice.
Delivery: Once you’ve provided Photo ID and paid for your bullion purchase it will be available.  Here again you choose depending on your personal preference:
  • Pick up (if so, you can simply bring your Photo ID in uncertified rather than email to us)- note payments normally clear overnight so you can't pick up same day.
  • Delivered to you (charge applies and varies depending on your location)
  • Delivered to Reserve Vault, our preferred provider of secure storage (no charge)

3. Buying in Store

Purchasing from our Store does not require an appointment.  You can simply visit our showroom during our trading hours of 9 to 4pm weekdays, bringing with you your Photo ID, Drivers Licence or Passport (required upon entry for security reasons).  Our showroom offers very high security in a comfortable environment.  You will be attended to by one of our experienced and friendly sales people. Just like our web shop or phone purchasing, the in-store process is a simple one.

Choose: We have all of our product on display and you can also discuss bullion products and preference with your sales person. You may have queries regarding gold versus silver bullion purchases, coins versus bars and SMSF (self managed super funds) purchasing limitations. Pending availabilty, you may be able to discuss your queries with our ons-site Chief Analyst.

Buy: Once you’ve chosen your bullion purchase your sales person will simply print you an invoice.

Pay: You have a number of choices to make your payment and all must be done on the day of purchase:

  • Simply visit one of the many banks close to our office and transfer or deposit your funds to our account. If you bank with Westpac, ANZ, CBA, or Suncorp the transfer will be immediate and you come straight back to our office and pick up your bullion.  Other banks generally take over night to clear.
  • Pay by credit or debit card at our showroom (surcharge applies for credit and EFTPOS payments - see FAQ)
  • Pay cash. 

Delivery: Once we’ve received payment for your purchase, your bullion will be available. *Please note during times of extreme price volatility, some bullion items may require additional time for delivery. We will advise you during the purchase if this is the case.
Here you choose delivery depending on your personal preference:

  • Take with you
  • Delivered to you (charges applies)
  • Delivered to Reserve Vault, our preferred provider of secure storage (no delivery charge)

From start to walking out with your bullion, a purchase in-store can be as quick as a few short minutes.

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Ainslie Bullion

Level 6, 12 Creek St Brisbane Q 4000
Toll Free 1800 819 474 / info@ainsliebullion.com.au
O/S Phone +61 7 3221 0500 Fax 07 3229 1895

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